Categories - Social Media
I was recently quoted in an iMediaConnection article entitled 9 Keys to the Perfect Corporate Blog. The author, Michael Estrin, provides some great best practices and examples for any marketer looking to launch or improve a corporate blog. My example from his article is about Starbucks, a corporation that uses its blog to solicit ideas for new products, and then enables its loyal customer base to provide feedback at various stages of development. I wanted to provide some additional best practices companies should consider before taking the plunge into the branded blogosphere: Voice is a vital consideration. Social media in general and blogging specifically shouldn’t echo corporate messaging. Corporate speak is a turn-off in online B2C releationships, and social media tends to reject anything disingenuous. This is the human face of the company. Be human. Be vulnerable. Be real. Take time every day to respond to comments. Sites with easy two-way communication get more traffic. The blog should have a purpose beyond announcing specials and re-hashing press releases. The big idea behind the blog should be worthy of its own press release (at minimum) at the time of its launch and should have a chance of going viral on the idea alone. Southwest Airlines is a great example of a company that thought it out and came up with an alluring idea. Any brand should decide up-front if the blog will come from the point of view of a single personality or be a venue for multiple voices. Will they have a single blog or multiple blogs? Some of these companies manage separate blogs for separate concepts. For example, Wells Fargo and Coke have blogs dedicated to their long company history. Quick tips to consider:
- People are already talking, it’s only a matter of whether you would like to participate in the conversation
- Be transparent
- This is not a task to be attempted and stopped. Choose an idea and commit.
- Useful or interesting information will do more for your brand than marketing propaganda
- Be vital, nor viral
- Be personal, not official
- Get your customers involved, allow them to feel they “own” the brand”
- Remember that, ultimately, blogs are about two-way conversations.